FAQ

What makes Lychee Rose different to all the rest?

We are the first rose cube boutique to hit Australia. Our gorgeous rose cube design is special & unique to its own. At Lychee Rose, we focus on keeping the experience simple & easy as possible. The aim is to remove all unnecessary complications, because it should be about the special moment you recieve your Lychee Rose arrangement. Let us worry about all the behind the scenes nitty gritty stuff.  

Can I customise a flower box?

We try to personalise the experience for our customers & value your input. If you would like to customise your own box, please send us an email to info@lycheerose.com.au and we will work with you to create an amazing flower arrangement for your loved ones.

Where we deliver: 
Classic collection delivers to Sydney Metropolitan and some surrounding areas only. (Please allow 2 business days for delivery) 

Eternity Rose collection is available for delivery Australia-wide. (Please allow 3-6 business days for delivery)

Delivery Costs:
Delivery cost is $0.00 because happiness is FREE delivery.

Will the colour of the roses be exactly as the picture?

Please do understand that roses can look different due to lighting and country of origin. We try our best to match the roses to the product photos as much possible.  

Can I choose to collect my flowers instead of deliver?
As we are an online boutique, all Lychee Rose arrangements must be delivered to a specified address. However, we do understand everyone circumstances is different. Please contact us and we will try our best to accomodate your request.  

What are your delivery times?
Monday to Friday deliveries to businesses are made by 5pm, residential deliveries by 7pm. Unfortunately, we cannot guarantee a specified time of delivery.  At this stage, weekend delivery is not available, please keep updated through our Instagram for any changes.

What happens if my recipient is not home:
Our Couriers will contact the recipient if they are not home, if the recipient is not contactable, and it is okay for us to do so, the Courier will leave the box in a safe place at the recipient`s property to receive once they arrive home.

If you have specific delivery requirements, please provide these details when ordering your flower arrangment. 

How do I take care of my Lychee Rose arrangement?  

Classic collection

Caring for your arrangments requires a little love & attention. Store your flowers in a dry cool place, away from heat & direct sunlight. The coolers the surroundings, the longer the roses will bloom. Spray generous amount of distilled, mineral or tepid water to keep your flower arrangement fresher & vibrant for longer. 

Eternity Roses collection

These roses requires no maintenance at all (music to my ears), no watering needed just place them in a cool place away from direct sunlight and they will last up to 3 years.